Refund policy
Last updated: 5 October 2026
We want you and your dog to be happy with your Doggy Grub order. If there is a problem with your order or product, please contact us and we will work with you to resolve it.
This policy applies in addition to your rights under the Australian Consumer Law (ACL). Nothing in this policy limits, excludes or replaces any rights or remedies you may have under the ACL.
1. Faulty, damaged or spoiled products
If your Doggy Grub product is faulty, damaged, spoiled or otherwise does not meet the consumer guarantees that apply under the Australian Consumer Law, please contact us as soon as reasonably possible.
Depending on the circumstances and your rights under the ACL, we may provide a replacement, refund or other appropriate remedy.
To help us investigate the issue, please:
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email us at contact@doggygrub.com.au;
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provide your order number and a description of the problem;
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attach clear photographs where possible; and
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keep the product and packaging if we ask you to retain it so that we can examine or investigate the issue.
We may ask for reasonable information about the product, including photographs, batch or use-by information, or details about how the product was stored and handled.
Please do not consume or feed your dog any product that appears spoiled, damaged, leaking, swollen, contaminated or otherwise unsafe.
2. Incorrect or incomplete orders
If you receive the wrong product, your order is incomplete, or you receive a product that you did not order, please contact us at contact@doggygrub.com.au as soon as reasonably possible.
We will investigate the issue and, where appropriate, arrange a replacement, refund or other suitable remedy.
Please provide your order number and photographs of the products received where possible.
3. Products damaged during delivery
If your order arrives damaged, please contact us as soon as reasonably possible and provide photographs of the product, packaging and any visible damage.
We will assess the circumstances and provide an appropriate remedy where required under the Australian Consumer Law.
4. Change of mind
Because Doggy Grub products are food products, we generally do not accept returns or provide refunds simply because you have changed your mind, ordered the wrong product, or no longer require the product.
However, this does not affect any rights you may have under the Australian Consumer Law.
If you have ordered an unopened product and would like to discuss a return or cancellation, please contact us. Any discretionary return or refund will be considered based on the circumstances, including whether the product can be safely returned and resold.
5. Subscription orders
For subscription orders, please refer to our Terms & Conditions for information about cancelling or modifying an upcoming order.
If you contact us after an order has already been processed, prepared or dispatched, we may not be able to cancel or modify that order. This does not affect any rights you may have under the Australian Consumer Law.
6. Refund processing
Where a refund is approved, we will generally process it using the original payment method where reasonably possible.
The time taken for the refund to appear in your account may depend on your payment provider or financial institution.
7. Contact us
For refund, replacement or product-quality enquiries, please contact:
Doggy Grub Pty Ltd
ABN 89 660 225 927
Email: contact@doggygrub.com.au
Please include your order number wherever possible so that we can assist you promptly.