Shipping policy
Last updated: 5 October 2026
Doggy Grub delivers across Australia.
1. Dispatch times
Orders are generally packed and dispatched according to the following schedule:
-
Orders placed before 11:00 am ACDT: packed and dispatched the same business day.
-
Orders placed after 11:00 am ACDT: packed and dispatched the following business day.
Dispatch times may be affected by weekends, public holidays, unusually high order volumes or circumstances outside our reasonable control.
Dispatch means that your order has been packed and handed to our delivery provider. Dispatch time is different from delivery time.
2. Delivery times
Our estimated delivery times are:
-
South Australia: 2–3 business days.
-
Rest of Australia: 3–5 business days.
These are estimates rather than guaranteed delivery times. Delivery may take longer during peak periods, public holidays, severe weather, transport disruptions or other circumstances outside our reasonable control.
3. Delivery providers
Orders may be delivered by Australia Post, CouriersPlease, AWDS or another delivery provider selected by Doggy Grub.
Where tracking is available, we will provide tracking information by email or another available notification method.
If you provide your email address and phone number when placing your order, these details may be used to provide delivery notifications and, where available, tracking information.
4. Delivery instructions and unattended deliveries
You may provide delivery instructions at checkout where this option is available.
Where no one is home, our delivery provider may leave your parcel in accordance with the delivery instructions provided and the delivery provider's procedures.
Our products are shelf-stable and are designed to be stored at room temperature when unopened.
Based on our product storage specifications, unopened Doggy Grub products may remain at ambient temperatures below 41°C, provided they are stored appropriately. Where possible, parcels should be kept in a cool, dry and shaded location and away from direct sunlight or other sources of heat.
If you expect that the delivery location may be exposed to temperatures of 41°C or above, or prolonged direct sunlight or excessive heat, we recommend making alternative delivery arrangements where possible.
Once your order has been delivered, you should take reasonable care of the products and store them in accordance with the storage instructions on the product packaging.
These storage recommendations do not limit any rights or remedies you may have under the Australian Consumer Law.
5. Packaging
Your order may arrive in a compostable delivery bag or recyclable box, depending on the order and delivery method.
Please inspect your parcel when it arrives. If the product or packaging appears damaged, leaking, swollen, spoiled or otherwise unsuitable, please do not use or feed the product to your dog. Contact us as soon as possible and provide photographs where available.
Please refer to our Refunds & Returns Policy for information about damaged, faulty, spoiled or incorrect products.
6. Delivery fees
Our standard delivery fees are:
-
South Australia: $5.90
-
Rest of Australia: $8.90
Any applicable delivery charges will be displayed at checkout before you complete your purchase.
7. Delivery problems
If your order has not arrived within a reasonable period after the estimated delivery timeframe, or you believe your order has been lost, delivered incorrectly or is otherwise experiencing a delivery problem, please contact us at:
Please provide your order number and tracking information where available so that we can investigate the issue with the relevant delivery provider.
Nothing in this policy limits or excludes any rights or remedies available to you under the Australian Consumer Law.